Order and Delivery Information

With the exception of a few items, all of our books and gifts can be personalized and are custom-made just for you.

We do our best to provide accurate printing, production, and delivery times. As with any estimate, various factors may cause some orders to ship/arrive sooner or slightly later than anticipated. Please take a moment to review this information before placing your order.

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Printing and Production Times

Our personalized books and gifts are made just for you! Please allow multiple processing days before your order is shipped. Here is what to expect after your order is placed:

  • Your order will be sent to a facility for processing shortly after being submitted
  • We do not review orders or personalization. All orders are printed exactly how they are keyed in by the customer. Please review all personalization before submitting the order.
  • Orders placed during the weekend are not held and will be routed to a facility for processing
  • Holidays and seasonal gift-giving periods may lengthen processing time

Business days are defined as weekdays; Monday through Friday. Weekends and federal holidays are not considered to be business days.

About Shipping and Delivery

Our goal is to help you understand the various shipping and delivery options available. All of the shipping information provided below factors in the time to process, print, pack, and ship your order plus time in transit. If you’re still not sure which option is best, contact Customer Care for assistance!

Multiple Packages

Your order may arrive in multiple packages and shipments. You will not be charged for multiple packages and shipments other than the amount that appears at checkout.

How to Qualify for Free Shipping

Our Free Shipping offer is valid on U.S. orders with a subtotal of $65 or more and Canadian orders with a subtotal of $100 (USD) or more.

U.S. Orders

  • Product total must be at least $65 before applicable taxes, shipping, and minus any promotions, coupons, or vouchers used to discount the order
  • Qualified orders must select Economy shipping
  • The discount will be automatically calculated as a $0 option at checkout

Canadian Orders

  • Product total is at least $100 (USD) before applicable taxes, shipping, and minus any promotions, coupons, or vouchers used to discount the order
  • The discount will automatically calculate as $0 at checkout

Delivery to Contiguous U.S.

This shipping table provides delivery information for the lower 48 states (Continental U.S.).

  • Standard Economy shipments are delivered by the U.S. Postal Service
  • If shipping to a PO Box address, please select Standard Economy shipping
  • A physical shipping address is required for Ground, Expedited, or Express deliveries
  Estimated Time
for Delivery
Order Subtotal
up to $19.99
Order Subtotal
$20.00 - $39.99
Order Subtotal
$40.00 - $64.99
Order Subtotal
$65.00 or more
Economy (lower 48) 6–14 days (Mon thru Sat) $6.99 $7.99 $9.99 FREE
Ground 6-10  6-10 Business Days $9.99 $10.99 $12.99 $15.99


* Please note: shipping costs may also include sales tax as applicable by law.

Delivery to Alaska / Hawaii / Puerto Rico / Guam

Standard Economy shipments take longer to arrive due to the extended time in transit. Delivery is made by the U.S. Postal Service, and according to their website, “the timeliness of service to or from destinations outside the contiguous U.S. may be affected by the limited availability of transportation.”

  • If shipping to a PO Box address, please select Standard Economy shipping
  • A physical shipping address is required for Ground, Expedited, or Express deliveries
  Estimated Time
for Delivery
Order Subtotal
up to $19.99
Order Subtotal
$20.00 - $39.99
Order Subtotal
$40.00 - $64.99
Order Subtotal
$65.00 or more
Economy 12–30 days (Mon thru Sat) $6.99 $7.99 $9.99 FREE
Ground 6–10 Business Days $9.99 $10.99 $12.99 $15.99


* Please note: shipping costs may also include sales tax as applicable by law.

Ground Shipping Estimates

Not sure if Ground shipping is for you? Refer to our map with estimated times in transit.
This map does not include order processing time.

 

Map of UPS Ground Shipping EstimatesMap of UPS Ground Shipping Estimates

Delivery to Military APO / FPO / DPO Locations

According to the Military Postal Service Agency, military shipments arrive to a "gateway" location stateside (New York or San Francisco). At times, shipments can take 7 to 10 days to reach the gateway. Upon arrival, shipments are sorted, bagged, and tagged to arrive at a military postal unit overseas. While commercial aircraft are very consistent, there could be a large variation in transit times due to military aircraft schedules, weather, transportation and military operations in theater, or movement of a service member's unit.

 

  Estimated Time
for Delivery
Order Subtotal
up to $19.99
Order Subtotal
$20.00 - $39.99
Order Subtotal
$40.00 - $64.99
Order Subtotal
$65.00 or more
Economy:
Military / Diplomatic
Mail (USPS)
30 to 60 days $6.99 $7.99 $9.99 Free


 * Please note: shipping costs may also include sales tax as applicable by law.

Delivery to Canada

Delivery will be made by Purolator.

Note: a physical shipping address must be provided (no PO Box addresses) for delivery.

$15.99 shipping for orders up to $19.99
$19.99 shipping for orders $20.00 - $39.99
$24.99 shipping for orders $40.00 - $69.99
$29.99 Shipping for orders $70.00 - $99.99

FREE Shipping* for orders $100 or more!

* Qualified orders only

  • Please allow 10–15 business days after your order has shipped for your order to arrive
  • Tracking may not be available for all shipments, and we will send confirmation once the order is shipped
  • At the discretion of the carrier, your order may not be left unattended
  • Carriers normally makes 3 attempts for delivery before a shipment is deemed undeliverable and discarded

Please note: when calculating the cost of your order, all prices on our website are denominated in U.S. dollars. Your cost will reflect the U.S. to Canadian dollar conversion rate.

Delivery to the U.K. for Personalized Books

A limited number of books are available for shipment from our U.S. site to the U.K.

  • Standard shipping to the U.K. is charged in U.S. dollars at a flat rate of $9.99
  • Please allow 7–10 business days for your order arrive
  • Tracking information will not be provided once your order is shipped
  • Orders that contain personalized gifts (non-book items) cannot be shipped to the U.K.

Holiday Shipping Deadlines

We know the holidays can be stressful, especially when it comes to ordering your gift so it arrives on time. Working with our partners, we recommend placing your order by the following dates:

Valentine's Day is on Wednesday 02/14/2024

  • Economy Shipping (Alaska / Hawaii / PO Box): Wednesday, 01/10/2024
  • Economy Shipping (lower 48 states / PO Box): Monday, 01/15/2024
  • Ground Shipping: Friday, 02/02/2024
  • Canada (via Purolator): Wednesday 01/10/2024
  • U.K. (via Royal Mail): Wednesday 01/10/2024

Holiday Shipping to APO / FPO / DPO locations

According to the Military Postal Service Agency, military shipments arrive to a "gateway" location stateside (New York or San Francisco). At times, shipments can take 7 to 10 days to reach the gateway.

Upon arrival, shipments are sorted, bagged, and tagged to arrive at a military postal unit overseas. While commercial aircraft are very consistent, there could be a large variation in transit times due to military aircraft schedules, weather, transportation and military operations in theater, or movement of a service. Therefore, we cannot recommend shipping a personalized holiday gift directly to an APO / FPO / DPO as it might not arrive in time.

How to Check Status of your Order Online

Whether you purchased as a Guest or created an Account, you can easily check the status of your order online, anytime!

Returning Customers

  • Login to My Account
  • Click the link for My Orders, then View Order

Guest Checkout

  • Click Here to check your order status
  • To use this option, you must enter your Order ID, billing last name, and email address / billing zip code
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